Faq

Cancellations for sedans and SUVs require a 24-hour notice, while larger vehicles require a one-week notice. Cancellations within these timeframes are subject to the discretion of LB Limousine. While we prefer not to charge for services not rendered, cancellations that prevent us from accepting other reservations may result in a fee. For multiple vehicle bookings, longer cancellation notice may be necessary as they significantly impact our schedule.

Our chauffeurs have years of experience with us, even predating the pandemic. We conduct comprehensive screening and background checks on all applicants, including submitting a DMV pull notice, which provides a full history of driving infractions and accidents. We also receive regular DMV updates on any new infractions. New hires undergo a month-long training program led by the owners, Patrick and Vaz, covering area navigation, client service, and airport operations. Mastery of LAX protocols, including flight tracking, parking, and pick-up logistics, is a mandatory part of the training.

Our pricing structure is straightforward. All rates include a flat fee plus a 20% gratuity. Hourly services also incur a set hourly rate plus 20% gratuity. For airport pick-ups, additional fees apply:

• LAX curbside pick-up: $25.
• Meet and greet: $55 (subject to parking availability; $30 is refunded if parking is unavailable).
• Guaranteed meet and greet: $115 (includes prepaid parking fee).

We do our best to estimate whether your luggage will fit based on the vehicle recommended. However, the chauffeur has the final determination on the day of the service. If the luggage does not fit, clients are responsible for arranging alternative transportation for excess items or passengers.

We typically recommend curbside pick-up for airport arrivals, especially at LAX, due to potential parking lot congestion. If you can handle your luggage, curbside is the faster option. Meet and greet services are available for an additional fee of $30 (subject to parking availability) or $90 for a guaranteed service with reserved parking.

For domestic flights, we recommend arriving at the airport 1.5 hours early for smaller airports and 2 hours early for LAX. For international flights, plan to arrive 3 hours early regardless of the airport. We’ll provide cautious departure recommendations to ensure you have ample time.

Yes, we actively track flights and address delays, cancellations, or diversions as they arise. However, we ask clients to notify us of any schedule changes as soon as possible to ensure smooth adjustments. If needed, we collaborate with affiliates in the industry to secure a chauffeur for your updated flight schedule.

We do not offer discounts for round-trip bookings. Airport pick-ups are generally more expensive due to associated fees, depending on the type of pick-up selected.

Yes, stops are subject to a minimum $30 fee, which includes a 15-minute grace period. Afterward, there is a charge of $2.25 per minute plus 20% gratuity. If the stop is out of the way, additional fees will be determined based on the location.

• Point-to-point transfers: A 15-minute grace period, then $2.25 per minute plus 20% gratuity.
• Hourly services: A 15-minute grace period, then a full hour charge applies.
• Domestic airport arrivals: A 60-minute grace period from the gate arrival time, then $2.25 per minute plus 20% gratuity.
• International airport arrivals: A 90-minute grace period from the gate arrival time, then $2.25 per minute plus 20% gratuity.

Yes, pets are welcome in our vehicles. We request that pets be crated for the duration of the ride. Service animals are exempt from this policy. If an uncaged pet sheds significantly, a $100 cleaning fee will be charged for detailing the vehicle.

As of 2023, all vehicles in our fleet are two years old or newer. While the industry standard is 4-5 years, we replace our vehicles before they reach three years of service to ensure clients experience the highest quality.

We understand this concern. Our excellent reviews and ratings reflect our dedication to reliable service. While unexpected issues can occur in any industry, we take every precaution to ensure our chauffeurs and vehicles are on time and prepared for your reservation.

Once you’ve received a quote and are ready to book, you can reserve online at lblimoinc.com or call us at (310) 494-1080. Direct communication helps us better understand your needs and exceed your expectations. Upon booking, you’ll receive a payment receipt and confirmation email, as well as reminder emails 3 days and 1 day before your event. Chauffeur details will be provided at least a day prior.

Our vehicles are sanitized before every trip, with all amenities replaced and unopened. Interiors are detailed daily to ensure they look showroom-ready. After each reservation, the same cleaning process is repeated. Our dedication to cleanliness reflects the quality of service we provide.